Glenn Prince

Adswerve, the leading Google Marketing, Analytics and Cloud partner, works with agencices analysts, marketers and publishers to implement and leverage the full breadth of the Google Marketing Platform and Google Cloud.

As the Director of IT Operations I am responsible for leading a team of IT professionals, across IT support and operations. Working closely with stakeholders across the organization as well as the leadership team, I support the organization’s strategic objectives through streamlining processes, communicating consistently and frequently, building trust across the organization and assisting leadership by providing direction across teams.

• Lead IT initiatives and coordinate the evaluation, deployment, and management of current and future systems as well as associated operational functions.
• Translate objectives into strategic plans in those areas that impact IT Operations
• Clearly articulate the business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state diagrams, solution best practices, reference architectures, design patterns) to accurately inform decision makers.
• Contribute to organizational change through the research, recommendation and implementation of IT practices and systems to increase the quality and reliability of client services, employee productivity, and operational efficiency.
• Implement policies and procedures, technical standards, methodologies, and set priorities for IT Operations.
• Accountable for production IT SaaS platforms and the Google Cloud Platform environments
• Manage and implement security strategy, governance, risk and policies
• Oversee daily operations and end-user support for internal customers
• Assist in the preparation and monitoring of IT operational budgets.
• Oversee vendors and managed service agreements for IT services.
• Coach, develop, and empower team members

ContentLab is focused on delivering high-quality technical marketing materials, tutorials, marketing focused technical documentation, blogs, product support information and marketing-centric documentation.

As an independent writer, I was responsible for developing technical articles and blog posts for clients on behalf of ContentLab on a contract for hire basis.

• Developed technical articles for publication on a variety of subjects, such as architecture principles, using AWS, machine learning and data cleaning in Python (Posted on CodeProject).

Adswerve, the leading Google Marketing, Analytics and Cloud partner, works with agencices analysts, marketers and publishers to implement and leverage the full breadth of the Google Marketing Platform and Google Cloud.

As a Technical Architect of integration, I am responsible for the design, implementation and management of integration pipelines between systems.

• Define, develop and manage integration pipelines between critical business systems to ensure data and processes are seamlessly integrated
• Work with projects to define requirements and evaluate solutions that can be integrated into the organizations ecosystem
• Collaborate and influence teams to adopt structured, standardized processes.
• Provide technical leadership and peer support through research, mentoring, knowledge sharing and technical improvement activities

The Department provides education and support for the children and youth of Queensland.

Reporting to the Director of the Human Capital Management Program, I was responsible for developing the conceptual architecture and road-map for the development of the Department’s Human Capital Management System.

• Developed the Human Capital Management architecture, decommissioning over 20 legacy applications, rationalizing the portfolio, and driving service redesign across the Human Resources branch.
• Developed the business case for the Human Capital Management program within Government frameworks
• Developed and delivered presentations to key stakeholders and executives, driving better engagement.

The Department provides care and support for the children and youth of Queensland.

Reporting to the Director of the Unify Program, I was responsible for developing the architecture and road-map for the replacement of the Department’s client and case management system.

• Designed the architecture for a $50M client and case management system for Child Services and Youth Justice.
• Transformed IT operations, reducing manual process and improving efficiency, through the championing and adoption of a DevOps practice using the existing Azure based cloud computing environment.
• Designed and deployed an identity broker using Azure AD and Azure B2C that secured an application to assist with finding missing children in care for Police.
• Provide technical leadership through research, mentoring, knowledge sharing and improvement activities

The QGCIO provides direction and support across all Queensland Government agencies.

Reporting to the Director of Enterprise Architecture, I was responsible for the identity and access management architecture across government.

• Lead the adoption of the citizen identity management system across Queensland Government departments.

The Department provides care and support for the children, youth, disabled and communities of Queensland.

Reporting to the manager of Enterprise Architecture, I was responsible for developing enterprise and solution architectures, road-maps and designs as well as provide technical advice to projects across the PRINCE2 lifecycle.

• Reduced support calls and received the Idea’s into Action award for designing and implementing a system to automate processes, integrate Human Resources data and provide self-service password reset
• Reduced print and imaging costs by designing and implementing a print and electronic fax service
• Developed a Christmas Appeal donations application in ASP.NET used to track over 10,000 yearly donations
• Be a technical consultant for the Department, providing expert advice, particularly within Identity Management
• Designed the organization’s first Enterprise Service Bus, improving integration across the application portfolio
• Saved spend on the phone system through implementing the first Unified Communications platform
• Implemented a Retail Point of Sale (POS) system for remote communities that processes $25M+ in turnover

Queensland Health provides medical care and support for the citizens of Queensland. The Oncology Department provides medical and radiation therapy to cancer patients.

Reporting to the Director of Cancer Control Team, I was responsible for the administration and support of the Departments Medical Oncology treatment system.

• Developed documentation for a variety of aspects of the application and process, including ITIL based change processes, user training guides, maintenance plans and disaster recovery plans.
• Delivered presentations on the use of the information system to large groups of clinicians, nurses and pharmacists.

Department of Communities provides community support and care to the venerable citizens of Queensland

Reporting to the manager of Infrastructure Operations, I was responsible for developing infrastructure architectures and designs as well as provide technical advice and implementation support to projects across the PRINCE2 lifecycle.

• Migrated systems as part of a merger activity while minimizing the impact to the end user.
• Maintained and supported the departmental Windows Server 2000 / 2003 environment including an Active Directory Infrastructure, Group Policies, DHCP, DNS and other domain services.
• Maintained and supported Internet services in a Government environment, including email and web filtering, mail relay server, virus scanning and a Microsoft Exchange server.
• Maintained and supported a Windows Server 2000 / 2003 environment including an Active Directory Infrastructure, Group Policies, DHCP, DNS and other domain services.
• Planned, installed, maintained and supported a HP TRIM record keeping environment used for Departmental Records and Correspondence.

Sealy of Australia is the manufacturing of bedding products for the Australian and Asian market.

Reporting to the CIO, I was responsible for the administration and support of the Company’s network and server infrastructure

• Implemented and supported a Citrix farm across three offices in three different states.
• Supported a Solaris database and additional application servers, including optimization and bash scripting automation.
• Planned, implemented and supported remote access services, including IPSEC clients, VPN tunnels, Blackberry services for mobile users and IAS authentication for laptop users.
• Planned, implemented and supported Internet services in a corporate environment, including email and web filtering, mail relay server, virus scanning and a Microsoft Exchange server.
• Planned implemented and supported a RightFax Server Instance for marketing purposed and statistical reporting from an SQL database.

IT Support, administration, expansion and maintenance of a LAN consisting of 150 – 200 computers.

Reporting to the Head of the IT Department, I was responsible for maintaining servers and workstations in a Windows NT4.0 network, including computer workstations running NT workstation, Windows 95, 98 and Macintosh OS7.x machines.

• Performed server maintenance and client roll-outs with minimal down time and minimal user impact
• Directed Students and provided training for small groups and individuals
• Provided user support via face-to-face and phone communication
• Designed and created small custom databases in MS Access to solve business problems
• Rolled out groups of computers for the upgrade of computer laboratories